Refund & Cancellation Policy

1. Digital Courses and Programs

Because many of our products provide immediate access to digital content, including videos, courses, programs, PDFs, and other educational materials, refund eligibility may vary by product.

The refund terms applicable to each product will be displayed on the relevant product or checkout page wherever applicable.

2. Refund Eligibility

Where a refund is offered, the customer must submit the request within the applicable refund period stated on the relevant product/program page.

Refund requests may require:

• Order or transaction details
• Name and registered email/mobile number
• Reason for the request
• Other information reasonably required to verify the purchase

3. Non-Eligible Purchases

Unless otherwise stated on the relevant product page or required by applicable law, refunds may not be available where:

• The applicable refund period has expired
• The customer has substantially consumed or completed the digital program
• Account access or course materials have been shared or misused
• The purchase was made using unauthorized access or fraudulent payment information

4. Approved Refunds

If a refund is approved, it will generally be processed through the original payment method or applicable payment provider.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

5. Cancellation

If a service can be cancelled, the applicable cancellation terms will be stated on the relevant product/service page.

Cancellation of a recurring membership or subscription, where applicable, does not automatically create a right to refund amounts already charged unless provided under the applicable cancellation terms or required by law.

6. Failed or Duplicate Payments

If you believe you have been charged incorrectly, including a duplicate charge, contact us with the relevant transaction details. We will investigate the matter and take appropriate action.

7. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us as soon as possible and also notify the relevant payment provider or financial institution where appropriate.

8. Contact for Refund Requests

Refund and cancellation requests should be sent to:

Please include your registered name, email/mobile number, order/transaction details, and the reason for your request.

9. Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.